PRIVACY POLICY

This website is operated by Marina R Film & Photography. Your privacy is taken very seriously, therefore you are urged to read this policy very carefully because it contains important information on:

who we are
how and why personal information is collected, stored, used and shared.
your rights in relation to your personal information, and
how to contact us and supervisory authorities in the event that you have a complaint.

Who we are

Marina R Film & Photography ('we' or 'us') collect, use and are responsible for certain personal information about you. When we do so, we are regulated under the General Data protection Regulations which apply across the European Union (including the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws.

The personal information we collect and use

Personal information you provide to us.

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

shall consent on their behalf to the processing of their personal data;
shall receive any data protection notices on their behalf; and
shall consent on their behalf to the transfer of their personal data abroad.

How we use your personal information

Transactional data

We may process information relating to transactions, including your contact details (name, address, email address, telephone number). The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions.

Notifications

We may send you the notifications related to your orders by email or text message, to keep you up to date with the status of your order.

Correspondence

When you communicate with us, the correspondence data may be processed for the purposes of communicating with you and record-keeping. This includes asking you to review our products and services after you have made a purchase.

Usage data

We may process data about your use of our website and services, including IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths and information about the timing, frequency and pattern of your service use.

We do this to monitor and improve our website and services.

Our website is not intended for children and we do not knowingly collect data relating to children.

Cookies and similar technologies

A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ('flash cookies') and single-pixel gifs. Such technologies can be used to track users' actions and activities, and to store information about them.

We use cookies when you visit our website, for the following purposes:

to identify you when you visit our website and as you navigate our website
to maintain the state of your shopping cart as you navigate our website
to help us to analyse the use and performance of our website and services
to store your preferences in relation to the use of cookies more generally

Cookies used by our service providers

Our service providers use cookies when you visit our website for the purposes outlined below:

to improve the performance of our website
to measure and analyse how our customers use the site, in order to improve both its functionality and your shopping experience. (this data is mostly aggregated and anonymous)
to deliver relevant online advertising
to help us deliver online advertising that we believe is most relevant to you on our website and other organisations’ websites. (More information about how this is used is available in the “Marketing” section of this policy.)
to measure the effectiveness of our marketing communications, including online advertising

Cookies can tell us if you have seen a specific advert, and how long it has been since you have seen it. This information allows us to measure the effectiveness of our online advertising campaigns and control the number of times you are shown an advert.

Legal basis

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:

Consent

In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters.

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order an item from us for home delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier.

Legal compliance

If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity to law enforcement.

Legitimate interest

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we combine the shopping history of many customers to identify trends and ensure we can keep up with demand, or develop new products and services.

Sharing your information

We do not sell any of your personal data to any third party. However, providing our services to you requires sharing your information with carefully selected third parties, as set out in this statement:

we will share transaction data with our payment service providers only to the extent necessary for the purposes of processing your payments, refunding such payments, and dealing with complaints and queries relating to such payments and refunds.
information required to fulfil your order will be shared with our delivery companies.
transactional messages will be sent via third-party services who may retain records for reporting purposes.
we may also provide third parties with anonymised information and analytics about our customers, which will not identify any individual.

Marketing

We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by either post or email.

Emails

If you have subscribed to our newsletter, we may send you emails to keep you aware of what we’re up to and to help you see and find our products. We may also record whether you have opened or clicked a marketing email that we have sent you.

You can opt out of marketing emails at any time by contacting us.

Online advertising

We engage in online advertising, to help you see and find our products. We target banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you, or your previous use of our site (for example, the pages or products you viewed) or on banners or ads you have previously clicked on.

How long your personal information will be kept

We will hold your personal information for the following periods:

information provided at time of purchase will be held for 6 years to comply with document retention purposes.
information provided for marketing purposes will be retained until you unsubscribe from receiving marketing materials.

Keeping your information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Indeed, while we will use all reasonable efforts to secure your personal data, in using the site, you acknowledge that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the Internet. If you have any particular concerns about your information, please contact us using the details below.

Transfers of your information out of the EEA

To deliver products and services to you, it is sometimes necessary for us to share or store your data outside of the European Economic Area. This will typically occur when service providers are located outside the EEA or if you are based outside the EEA.

For further information on some of our international service providers, please visit:

Google - https://policies.google.com/privacy?hl=en&gl=ZZ
Dropbox - https://www.dropbox.com/en_GB/security/GDPR
Mailchimp - https://kb.mailchimp.com/accounts/management/about-the-general-data-protection-regulation

Your Rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

fair processing of information and transparency over how we use your personal information;
access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address;
require us to correct any mistakes in your information which we hold;
require the erasure of personal information concerning you in certain situations;
receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations;
object at any time to processing of personal information concerning you for direct marketing;
object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
object in certain other situations to our continued processing of your personal information;
otherwise restrict our processing of your personal information in certain circumstances;

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individual's rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)

If you would like to exercise any of these rights please:

email us;
let us have enough information to identify you;
let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill);
let us know the information to which your request relates.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to the privacy policy

This privacy policy was published on 12/10/2018 and last updated on 01/01/2023.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

Contacting us

If you have any questions about this policy or the information we hold about you, please contact us via the CONTACT section on this website.